Refund Policy

🔒 Privacy Policy — Vittaliq.com (Operated by InfoRefurb®)

Last update: 25/06/2025

The Vittaliq.com store, operated exclusively by the company InfoRefurb Unipessoal, Lda (NIF 517232170), treats personal data seriously, transparently and in full compliance with the General Data Protection Regulation (GDPR – EU 2016/679) .

This policy applies to all visitors, users and buyers of the store accessible at www.vittaliq.com .

1. Scope of the Policy

This policy regulates the processing of personal data within the scope of:

• From the use of the website;
• From placing orders;
• From contacting our support service;
• And subscription to commercial communications.

InfoRefurb Unipessoal, Lda undertakes not to sell, assign or transfer personal data to third parties , except when strictly necessary for the operation of the store and legal compliance.

2. Personal Data Collected

During browsing or during the purchasing process, the following may be collected:

• Identification and contact: name, email, telephone, address;
• Tax and logistics data: CNPJ, shipping address, payment data;
• Technical data: IP, device type, browser, pages visited, cookies;
• Purchase history and interactions on the website.

3. Purpose of Processing

The data collected is intended exclusively for:

• Order processing and delivery;
• Issuance of invoices and tax obligations;
• Customer support and technical request resolution;
• Communication about the status of the order;
• Sending campaigns or news (with consent);
• Fraud prevention and compliance with legal duties.

4. Legal Basis

Data processing is carried out based on:

• Contract execution (e.g. order, delivery, support);
• Compliance with legal obligations (e.g.: invoice with CPF);
• Express consent (e.g. marketing communications);
• Legitimate interest (e.g. improving store experience and security).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure the technical functioning of the store;
• Optimize performance and navigation;
• Analyze anonymous behaviors (via Google Analytics).

The user can, at any time, configure or disable cookies in the browser settings.

6. Data Retention

• Billing and order data: kept for 10 years (tax obligation).
• Marketing data: kept until requested by the customer for removal.

7. Rights of Data Subjects

Under the GDPR, the customer has the right to:

• Access your personal data;
• Correct, update or delete data;
• Withdraw consent for marketing communications;
• Request limitation, opposition or portability of processing.

All orders should be sent to:
📧 geral@inforefurb.com

8. Subcontractors and Data Transmission

InfoRefurb may share personal data with:

• Secure payment platforms (e.g. Ifthenpay, Stripe);
• Carriers contracted for shipping;
• Email marketing services within the European Union.

We do not transfer data outside the EU without legal guarantees equivalent to those required by the GDPR.

9. Information Security

We adopt technical and organizational measures to protect data:

• Active SSL certificate;
• Encryption in payment platforms;
• Restricted access to the backoffice;
• Automatic backups and continuous monitoring.

10. Updates to this Policy

This policy may be updated to reflect legal, technological or operational changes.
The version published on www.vittaliq.com is always the most recent and binding.

11. Contacts

For clarifications or requests related to privacy and data protection, please contact:
InfoRefurb Unipessoal, Lda
📧 geral@inforefurb.com
📞 +351 221 451 190